Refund and Returns Policy

Effective Date: December 23, 2024

At Hapogs.site, we are dedicated to providing our customers with premium luxury cameras and ensuring complete satisfaction with every purchase. This Refund and Returns Policy outlines the guidelines and procedures for returning products and obtaining refunds.

1. Introduction

Your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This policy applies to all products purchased through https://hapogs.site.

2. Returns

a. Eligibility for Returns:

  • Products must be returned within 30 days of the purchase date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Certain products, such as customized or personalized items, may not be eligible for return. Please refer to the product description for specific details.

b. Non-Returnable Items:

  • Opened software or downloadable products.
  • Items marked as non-returnable in the product description.
  • Products damaged due to misuse or negligence.

3. Refunds

a. Refund Eligibility:

  • Refunds are available for eligible returns as outlined in the Returns section.
  • Refunds will be processed to the original payment method used during the purchase.

b. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days.

c. Partial Refunds:

  • In certain situations, only partial refunds may be granted, such as for items not in their original condition or missing parts.

4. Exchange

If you need to exchange a product for the same item or a different model, please contact us within 30 days of your purchase. Exchanges are subject to product availability.

5. Return Process

a. How to Return:

  1. Contact Us: Reach out to our customer service team to initiate a return.
  2. Provide Details: Include your order number, product details, and reason for return.
  3. Receive Instructions: Our team will provide you with a return authorization and shipping instructions.
  4. Ship the Item: Send the product back to us using the provided address.

b. Shipping Costs:

  • If the return is due to our error (e.g., wrong product or defective item), we will cover the return shipping costs.
  • For other returns, the customer is responsible for return shipping fees.

6. Conditions for Returns

  • Items must be returned in their original packaging with all accessories, manuals, and documentation.
  • Products must be free from damage, signs of use, and alterations.
  • Returns must include proof of purchase (receipt or invoice).

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact us: